Egz88 Privacy Policy — Malaysian Member Personal Data Protection

Welcome to the egz88 Privacy Policy. This document explains how egz88.com ("egz88", "Platform", "We") collects, uses, stores, discloses, and protects your personal information when you use our website, the egz88 mobile app, and all related services.

This Privacy Policy applies to all users of the egz88 platform, including registered members, website visitors, and any individuals who interact with egz88 services in any form. By using the egz88 platform, you acknowledge that you have read and understood this Privacy Policy and agree to how we manage your personal data as described herein.

Egz88 acts as the data controller for the personal information you provide to us. This means we are fully responsible for ensuring your data is handled in accordance with the principles set out under Malaysia's Personal Data Protection Act 2010 (PDPA).

Egz88 collects various types of personal data when you register and use our platform. The following are the categories of information we collect:

In certain cases, particularly for KYC verification or anti-money laundering (AML) compliance purposes, we may request additional supporting documents such as bank statements, utility bills, or other identity documents issued by Malaysian authorities.

Egz88 uses collected personal data solely for legitimate and necessary purposes. The following are the primary purposes for which your data is used:

• Account Management: To create, verify, and manage your egz88 account, including the KYC process and identity verification.
• Transaction Processing: To securely and accurately process deposits, withdrawals, and all financial transactions in your account.
• Platform Security: To detect and prevent fraud, money laundering, unauthorised access, and any suspicious activity on the egz88 platform.
• Service Communications: To send important notifications related to your account, transactions, security updates, and policy changes.
• Experience Enhancement: To analyse usage patterns and improve the functionality, design, and performance of the egz88 platform.
• Responsible Gaming: To monitor gameplay patterns and identify members who may need support under our responsible gaming program.
• Legal Compliance: To fulfil the legal and regulatory obligations imposed on egz88 by Malaysian authorities.

Egz88 does not sell, rent, or trade your personal data to any third party. However, in certain limited situations, we may share your personal data with the following parties:

• Payment Service Providers: Financial institutions, banks, and e-wallet operators that process your deposit and withdrawal transactions. These parties are bound by strict confidentiality agreements.
• Technology Service Providers: Technical partners who assist us in operating the platform infrastructure, including server providers and cybersecurity systems, all of whom are bound by data protection agreements.
• Identity Verification Agency: Trusted third-party KYC service providers to verify member identities for anti-money laundering legal compliance purposes.
• Regulatory Authority: Law enforcement agencies, courts, or regulatory bodies where we are required to do so under Malaysian law or a valid court order.

Egz88 continuously invests in security infrastructure to ensure your personal data is always protected to the highest standard. Our security measures include:

• 128-bit SSL Encryption: All data communications between your device and egz88 servers are encrypted using the latest TLS/SSL protocols.
• Two-Factor Authentication (2FA): Members can enable 2FA for an added layer of security during login and withdrawals.
• 24/7 Security Monitoring: The egz88 cybersecurity team monitors our systems around the clock to detect any suspicious activity.
• Strict Access Control: Only authorised egz88 staff who have received data protection training are permitted to access member personal data.
• Regular Security Audits: egz88 conducts regular penetration testing and security audits by independent experts.
• Automatic Data Backup: Member data is automatically backed up to a separate backup data centre to ensure service continuity.

Egz88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helps us understand how users interact with the platform to improve the overall experience. Data collected is anonymised.
• Functional Cookies: Remembers your preferences and settings such as currency, language, and display preferences for a more personalised experience.
• Analytics Cookies: Used to analyse platform traffic and usage patterns in aggregate for service improvement purposes.

You can manage cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the egz88 platform.

Under Malaysia's Personal Data Protection Act 2010, you as a data subject have the following rights, which we fully respect:

To exercise any of the rights above, please contact the egz88 data protection team via live chat on the platform or through our official email. We will process your request within 21 business days as required by the PDPA.

Egz88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by Malaysian law. The following are our data retention guidelines:

• Active Account Data: Retained for as long as your account is active and used to provide egz88 services.
• Financial Transaction Data: Retained for a minimum of 7 years from the transaction date, in accordance with Malaysia's accounting and anti-money laundering legal requirements.
• KYC & Identity Verification Data: Retained for a minimum of 5 years after account closure to meet legal compliance requirements.
• Security Logs: Retained for 2 years for security investigation and fraud detection purposes.
• Inactive Account: Accounts inactive for more than 12 months may be archived, though data is still retained for the prescribed period.

When your personal data is no longer needed and the mandatory retention period has expired, egz88 will securely delete or encrypt that data using methods that ensure it cannot be recovered by any party.

The egz88 platform is exclusively for individuals aged 18 years and above only. egz88 does not knowingly collect, store, or process any personal data from children or individuals under the age of 18.

Egz88 employs various technical and procedural safeguards, including a rigorous KYC process, to prevent registration by underage individuals. Any account suspected of being registered under the name of a minor will be suspended immediately until satisfactory age verification is received.

Egz88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. All amendments take effect immediately upon publication on egz88.com.

• Material changes that significantly affect your privacy rights will be communicated via in-platform notifications or your registered email.
• The "Updated" date at the top of this document will always reflect the date of the most recent amendment.
• Your continued use of the egz88 platform after any amendments are published will be considered your acceptance of the updated policy.
• If you do not agree with any amendments, you have the right to close your egz88 account and request data deletion in accordance with the rights afforded to you.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how egz88 handles your personal data, please contact our Data Protection Officer through the following channels:

• Privacy Email: [email protected]
• Live Chat: Available 24/7 on the egz88 platform — click the support icon at the bottom corner of your screen.
• Response Time: We aim to respond to all privacy-related enquiries within 3 working days and resolve formal complaints within 21 working days as stipulated by the PDPA.

You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe egz88 has violated your privacy rights under PDPA 2010. egz88 will cooperate fully with any investigation conducted by the relevant authorities.